Faq

Purchase FAQs

  1. How do I pay for the program?
  2. Our company is a government establishment.
  3. I've purchased the program. What shall I do next?
  4. Is there a license for the whole office?
  5. Is there a license for one computer?
  6. What currency can I use to pay for the program?
  7. What is your refund policy?
  8. I've purchased the program but haven't received my Serial number.
  1. How do I pay for the program?

    Our main billing system is RegNow, Inc. This billing company processes all of the payments. RegNow, Inc offers several ways to pay for our software. Choose one which best suits you.

    On the Buy Now page of this site, select the program and the type of license you need.

    Then a page with the purchase form will open. Fill in this form. At the bottom of the form, you will see "Payment Options" line in Payment Method section.

    Offered ways of payment are:

    * Credit Card
    * Bank/Wire Transfer
    * Check
    * Fax
    * Phone
    * Mail / Money Order
    * Paypal

    Select one which suits you best and press Next button. Then, follow the steps of the wizard.

  2. Our company is a government establishment.

    Government establishments, educational institutions and non-profit organizations are eligible for a discount when purchasing program licenses.

    Please contact our support service and tell us how many licenses.

  3. I've purchased the program. What shall I do next?

    Once you have purchased the license, you should activate your copy.

    You have received your license key (Serial number). This key contains all information on the license you've purchased.

    Before activating make sure you have the latest version. To do it, open About box and check whether the information contained in this box coincides with the information at our web site.

    Then, start using the program for your purpose.


  4. Is there a license for the whole office?

    No, there's no such license. One license is purchased for one computer. If you want 10 persons to use the program, you should purchase 10 license for each computer.

  5. Is there a license for one computer?

    Yes, there is one license for one compute. One computer can have an unlimited number of user accounts. But you only purchase a license for every user account.

  6. What currency can I use to pay for the program?

    You can use several currencies to pay for the program,US Dollars, Euro or Pounds, one of them.

  7. What is your refund policy?

    The company do not guarantee 100% moneyback on your demand because of possible fraud and piracy alert.


    The company provides the client with a fully functioning version of the program for evaluation purpose.

    Our customers have enough time to examine the program and decide whether they wish to buy it.

    Still, any refund request is a matter of consideration. Feel free to contact us. Please use our support form to explain your request in detail.

  8. I've purchased the program but haven't received my license key.

    Let's examine this situation in detail.

    Case 1.
    You have received a message from your billing company. This message says that your payment was successful. Please examine the contents of this message carefully. You will surely find your license key in the message from your billing company.

    Case 2.
    You haven't received a message from your billing company yet. This situation is quite normal. It takes some time for the billing company which accepts payments for our products to process your payment. Sometimes it may take them more than 24 hours to authorize your payment.

    Case 3.
    You've waited for quite a time, but you haven't received a message from your billing company. In this case, please check your messages considered as spam. It's quite possible that you can find the message from your billing company there. This may happen due to the fact that spam filters are far from being perfect today.

    Case 4.
    You haven't found this message in spam messages and have waited for quite a time.
    You probably used a mailbox which requests to confirm that the message is not of spam nature. In this case you may fail to receive the message. This be the case, please contact our support service.

    Addendum:

    If you paid with a wire transfer or a purchase order, it may take several days to process your payment.

    If you paid with paypal.com, you haven't received license key, Please click here!

    Still, feel free to consult our support service any time.